They were awesome. They got us in quick and was able to asses the situation and inform me in a very timely manner.Very friendly staff and I would definitely refer them.
The staff and Vet was extremely kind and compassionate. We entered very concerned about our dog and we were met with staff who immediately reached out to care for our dog. I am extremely happy with the service and care our dog received. She is healing well due to the care she received.
Staff professional...efficient...overall, good experience...No added pressure of staff added to the already stressful situation...able to concentrate on making Daisy (pet) better.
the staff was wonderful , kind and thoughtful
The staff was very wonderful! They took the time to answer all of our questions and made my pet feel safe during his visit.
I realize that urgent cases must be seen first but I spent an hour in the waiting room and another hour+ in an exam room. I was at the point of wondering if my dog wouldn't just recover on her own.
When my dog was brought in the Dr didn't seem to want to be there. But when I picked up my dog sure seemed a little nicer but over all she seemed like she was inconvenienced. And when my dog was transferred to my vet they were told she bit someone but I was not told of a problem, seems to me if it happened that the owner should be told if nothing else to verified shots since my dog had never been there. One last note the exam rooms are to hot
Staff is excellent; very caring people, great treatment, they spend time talking to you; and take excellent care of your pet.
Amazing staff! The unplanned expense is always hard but I appreciate that the prices are not as high as many other places.
Me senty muy bien de que el doctor se esforso todo lo pocible ablandome en espanol cuando pedi ayuda en espanol.
Habia una enfermera que ablaba espanol pero el doctor lo hiso muy bien. Muchas grasias.
Staff was great. Very kind and treated our dog really well.
Very welcoming. felt relief and confidence in the whole staff. If this happen with one of my pets again I'll be back
Staff was caring and concerned for my Kitty. Reasonably priced. Very attentive
Our dog got out of our yard and was hit by a car. The staff was awesome and Sherman is back to himself!!!! Thank you!
everybody was great Dr. explained everything in detail
Very proffesional staff and Dr.Fang was great. I will always recommend EPC to my friends.
Thank you to all who helped me and Jackie Boy during our visit to your clinic.
Everyone was professional, compassionate and very, very caring every step of the way.
We are so grateful for your care of Yuffie!
Staff was great with our dog. They made us feel welcome and were ready to assist us with any concerns or questions the moment we walked in. The vet even called us the next day to follow up and offer any additional information or help we may have needed. I would definitely recommend this vet clinic. The vet didn’t try and oversell us with unnecessary tests and was very upfront with costs and possible alternative treatments.
The staff at the Clinic are absolutely fantastic, kind, courteous of your feelings and the problems you are addressing with your pet. A doctor was available to answer questions either immediately or by return call. I felt my pet was safe, secure and with caring people.
The staff was so caring and kind during the time I was there. The outcome was not what I expected but my Madyson was treated with dignity. The staff was so supportive and understanding from the second I walked in the door with Madyson to the time I left without her.
I will recommend this facility to everyone.
Very very good
Please have more people on staff. The wait was excruciatingly long. The care was good and you helped my pet recover which was wonderful. She did come home with fleas, but I don't think you can really control that with all the pets that come through there. The staff you had there were knowledge and pleasant to work with. Just have more people on staff to cut down on wait times.
Drs. Fang and Huston were great. Good communication, explanation and professionalism.
Everyone was so caring and showed the greatest tenderness and respect for me and my very sick kitty. It was an extremely difficult and emotional experience for me, so I am especially grateful for the kindness and helpfulness shown by the staff and doctor.
Staff considered our situation and responded without undue delay and with considerable empathy and concern. all members displayed a calm, professional attitude.
Thank you Dr. Laurel Cain for the fast diagnosis and efficient treatment. Thanks to all the staff at the Clinic for your kindness, help and care. We will always remain grateful .
Even though my visit did not end well the staff at Emergency Pet Clinic of Temecula was so kind to us through our tears. I've taken my dogs there in the past and I am always happy with the care they give my puppies. I am very grateful for them.
The receptionist was really caring and quick to get my dog seen by the doctor. Dr. Cory Stryker took such good care of my dog who had multiple coyote bites. I got a clear explanation of what treatment was needed and easy directions on how to care care of him at home. Within 24 hours of the surgery and stitches he bounced right back! I am very, very grateful for the care he received.
Rusty is back to usual self. Barking playing and normal poop. Thanks for help!
Very friendly staff!!
Everyone at the Temecula Emergency Pet Clinic was caring, attentive, personable and helpful. They cared about my best friend, Gracie, and ensuring she was properly cared for. Thank you all
I appreciate the staff for taking the time to send us a card with their condolences after we had to help our Sophie girl pass on. That meant a lot.
Amazing care!!! Great office experience and amazing follow up care!!!
I wish that clinic was where we always took our pets. They really care about animals
Other than having to wait a bit for a couple of emergencies that came in the visit was fine
The staff was wonderful They were very supportive and sympathetic
Great experience overall. The 2+ hour wait for x-rays and blood tests was a bit long but understandable.
The staff was very friendly and informative, made us feel at home and relaxed.
The staff was awesome, and very friendly and courteous. Thank you for being there for us!!
This was the first time I have ever had to bring our cat to an emergency clinic. I was so pleased with the service and attention we both received. Staff was friendly and quick to answer any questions. The doctor was also very friendly and warm. I trusted their advice and was also pleased that they called to check on my cat after surgery and followed up at every stage. I would recommend them to my closest friends any day.
Thank you to the entire staff for your welcoming presence when I brought our kitty Susie in to the clinic that morning. I am most grateful for the care Dr. Fang provided to aid Susie with the challenges of her nail/paw pad injury. She is doing great! Our mobile vet - Dr. Kathleen Smith - removed Susie's bandage and all has been well. Many thanks to a wonderful Temecula team! Kathi Thomas
Your staff was amazing!!!!! I didn't think my little dog was gonna make through the night, but you saved her and she is on the road to a full recovery. Thank you so much!!!!
I can’t thank you all enough for saving my dog’s life. You were all terrific. :)
The staff was absolutely amazing, caring, compassionate and kind! I was so scared about my dogs situation and the tech was very understanding and helpful, the vet was very caring as well! I would definitely recommend this vet office to anyone
Thank you for everything you did to care for and treat my Maggie. Our family is truly grateful for your help while she was sick and again while we had to make the difficult decision to allow her to finally rest. Thank you for your compassion.
Vet and staff were great. They took great care of our Husky and gave updates the whole time she was there.
Dr. Pace and the staff was excellent! They were able to take care of our dog rather quickly and did not ask for a credit card as soon as we walked in the door. They took the time to look at him and talk to us before they asked for a deposit. I really appreciate the care and concern they showed for Bailey.
They were very friendly and helpful!
Great. Friendly staff. No problems at all! Thank you!
Considering it was a weird evening (full moon) and odd stories from people bringing their animals in that needed immediate care they handled the stress level carefully and professionally. They even called to see how our fur baby Lilah was. They were also less expensive for the initial visit. Very much appreciated that fact!
I would like to tell everyone at the Emergency Pet Clinic in Temecula, Thank you very much. I appreciate that you made everything easier in a most difficult time. Colby is doing much better.
Great experience! Dr. Houston was amazing!
Love this place, they are caring and thoughtful and have a great staff even late at night!
The doctor explained everything and showed sincere concern. The front desk seemed like she would rather be somewhere else, but the doc and his assistant were very helpful.
The staff is awesome. The 1000.00 bill for 5 minutes trying to revive my dog. Not so much. I was prepared for 3 to 4 hundred.
They were unbelievable helpful and caring even though I had a midnight emergency that required my dog to be seen. I truly appreciate their help
Da Ackamin G.
Our doctor was compassionate , knowledgeable , and professional. The whole staff was wonderful ! The facility was immaculate and inviting ...
Everyone at Emergency Pet Clinic was very friendly, kind and professional. Dr. Fang was not only sincere and very knowledgeable, he took the time to check on our pet weeks after her visit! We really appreciate the kindness and compassion and highly recommend EPC and Dr. Fang. :)
Staff was super nice especially the vet techs
Michelle (Vet Nurse/Tech) was great! She was caring, compassionate, and thorough with us and our pet. On the other hand, Dr. Cain was a bit short and tended to go on talking about things we weren't necessarily asking rather than listening to us an addressing our concerns. She seems like a good an knowledgeable veterinarian, just felt like her people skills could used a little work.
My dog had a series of cluster seizures, and they were able to attend us right away. Within 12 hours he was on medication and was able to go home. He's now back to normal and I cannot be more thankful for the quality of care and attention that was given.
I'm pleased that my cat is feeling better, but the price is very expensive and I still don't know why she was sick. I feel that veterinary car has become outrageously expensive and too many times our questions aren't answered after spending lots of money.
Everyone was very kind and professional.
The lady at the front desk, don’t know her name but she was blonde and maybe in her 40s or 50s. She wasn’t considerate to my emotions and seemed frustrated and rude. That’s my only complaint
Everyone we encountered was very friendly to us and our dog. They were were very compassionate, knowledgeable and helpful.
You saved my cat. Thank you so much!
the staff treated my dog for snakebite well. She recovered with no aftereffects. The only problem I had was accessing this survey.
We came in with our cat Newt. We didn't know how sick he was. The staff was very nice. Even though we made the decision to put our beloved furbaby to sleep, we felt well informed of all our options from the Dr. and nurses. It wasn't the outcome we were expecting but our family felt well taken care of.
Although the outcome wasn't what we wanted, as our kitty was too far gone, the staff was very caring and compassionate, and took time to explain what was going on, and we want to thank them for helping us through it.
Thank you to everyone there who helped care for my ruby! You were all so loving to her!
The entire staff was so helpful/thoughtful!
Excellent service by the technician who greeted us and gave us our paperwork. And we really appreciated the vet coming to talk to us! You all made a scary situation for us a very calming situation. Thank you and you can be sure I will recommend you! Patti and Bob and our bone free Kahuna!
Thank you for your compassion and empathy
AMAZING!! Took great care of my pup :)
Staff was accomodating to all in a very busy environment.
The ladies and gentlemen of EPC are true, caring professionals in every possible way. They informed us of all our options and costs before proceeding. While the ultimate decision was emotionally difficult for our family, the staff was attentive to all of our needs and explained the details in full detail. Thank you that all you could do for our beloved, furry family member. We will miss her.
Dr. Fang was AMAZING! He performed an emergency surgery on our Alaskan Malamute, Sequoia. His explanations were thorough and easy to understand. His care and concern for animals are deep and genuine. We couldn’t believe he sent pictures of her recovering right after surgery and made continual follow up calls and emails. We feel she got the best possible care!
The doctors and staff responded to all our needs. Even though we lost our pet we know that all could be done was done.
Thank you EPCT.
They were very professional
We had such a great experience! We had an 8 week old puppy with an ear infection although no one could rule out a foxtail. Our puppy was treated in the middle of the night with the utmost care. We left extremely impressed with the service, care, and the fair pricing. Thank you!
They were outstanding, she was having a severe allergic reaction to a bee sting and they took her back and administered meds IMMEDIATELY. She was all better quickly. Thank you!
Very caring. Dog is doing much better. Thank you soo much.
Great staff! You can tell they really do care.
We were completely satisfied with the quality of care our Chloe received. Your staff was kind and thorough. Thank you.
Staff was very compassionate and helpful.
The staff was friendly and got my pet and I into an exam room quickly. The Dr was very thorough and explained things well. I’m definitely glad to know you guys are here for emergencies. Thank you!!
Dr. Kane was great and very professional and comforting. Chelsea was great too. Everyone was very helpful
The staff was helpful,knowledgeable, kind, and considerate. Questions were answered, and follow-up was amazing. Thank you!!!
Thank you so much for being so nice when we came so late at night, my dog had a foxtail stuck deep inside her ear and I appreciate how quick it took for you to figure out what happened. I definitely will recommend this clinic to anyone! 😊
I wish they could be my, all the time, vet and pet go to. Very honest with , how to treat my pet. Very knowledgeable and trys to not over charge
Amazing staff very kind.
The whole staff from the moment I got there was nothing short of amazing.. They were kind and considerate of my limited budget .
My experience was different as I took my dog to be cremated but I am grateful that I found a clinic closest to my home where I could do that . THANKS
Great experience with my puppy padmé she got scratched by my cat (eyeball scratch) and we got a diagnosis and cured right away! Even called multiple times for a check up! Great ER!
Great staff, very caring facility! Follow up was on point!! Thank you all at Emergency Pet Clinic
Dr Stryker was very helpful in explaining Honey Bear's condition. She also took her time with me to help me make the decision to transfuse. Thank you so much. She is improving and gaining back her strength.
Very friendly. Took their time with us. Prescribed meds that worked well. Very good experience.
Very friendly staff. They took care of my dog very quickly.
I'm so happy they were there. They were friendly, let me know that they had 3 pets ahead of me (our issue was not life threatening), and the vet was really knowledgeable as my cat has a host of issues.
All staff were friendly and knowledgeable. Our cat bounced back within a day thanks to the great care she got. Thank you for providing this after hours service. It’s comforting to know it’s available.
Fast and friendly thank you for being there
The staff were attentive to our needs and did all they could to help my little friend in his last hours.
Everyone was great!
We were treated quickly, with exceptional care and respect as we faced the loss of our beloved pet. Dr Fang was terrific and compassionate as was entire staff.
thank you thank you thank you for taking such good care of our Rascal. He is doing so much better. Pa Hannon
The staff and veterinarian were very competent and had genuine concern for my dog. Highly recommend to anyone needing veterinary care .
The staff was very caring and knowledgeable. The prices were fair. I thought that Drs Fang and Houston identified the problem and treatment. The prescribed antibiotics were exactly what my dog needed to clear up her infection.
Everyone was very helpful, and were able to see us right away. They got busy and were still able to help everyone who came in while I was waiting for my dog.
Thank you so much for making what was a horrible situation somewhat easier by taking excellent care of my dog after she was attacked by another dog. We were far from home and had to default to the closest emergency vet, and I was so impressed with the level of care to both my dog and myself. It was a relief to feel like we were in good hands.
Our vet was about to close & suggested that we go here. We're so happy they did. They were very kind & sympathetic to our poor hurting dog. It was a horrible loss for our family but taking her there was a great choice.
After having poor experiences at other Emergency Clinics, I was very pleased with our care. I follow up with our vet and the treatment was exactly what they are continuing. Thank you
Best emergency vet we have ever been to!!
I am always amazed at how friendly everyone is and helpful to make sure our pets are taken care of in a timely manner.
Excellent! Thank you
We lost our 11 month old pug Dodger and your staff was very comforting and compassionate. Thank you
Omg I love you guys. I was so scared for our Athena and you guy were awesome. You answered all my questions and it did not break the bank. Thank you for helping our little one out
I was very upset and your front office staff was very comforting. They made very upsetting situation a little better
I am so pleased with our experience. Our pregnant dog was treated with so much kindness, I am really glad that the doctor was comfortable taking a more conservative approach with her treatment, she was able to pass the blockage on her own and go on to deliver 7 healthy puppies.
Everybody seemed to care about our dog and hopefully he will not have this problem again
Friendly and professional staff!!
The front desk and doctor were all very caring.
The doctor did a great job in defining the problem and describing our options.
And while we decided to have our cat put to sleep, the whole process was handled with professionalism and dignity.
They were very kind.
The staff was very friendly, and felt like they took very good care of Teagan and us. She is doing great! Thank you all for the help!
Very pleased, they took great care of my Oreo! Thanks so much! Debbie
All the staff here is amazing. Great experience
Skipper needed to go to his vet the next day, but the care that he received at your clinic helped him (and me!) lots in the meantime.
I appreciated a call from a woman at your clinic soon thereafter. I told her what meds Skipper was prescribed - along with a diet of chopped boiled chicken & mashed potatoes for a week.
Front seat and nurses were amazing!
Tell dr.kain thank you
Lovely people work here~ compassionate & bright.
Straight up, I could not have had a better experience. From the front desk, to the assistance, to the doctor himself, it was five stars
Thank you so much for taking tender loving care of my babies during a traumatic experience & healing them back to themselves.
You guys did such an amazing job with my cat Max. When we would call to check up on Max, you showed such concern and everyone was so pleasant and kind and it really helped to calm us down. Thank you so much!
Incredible caring service at the moment we walked in the door! Everything explained in detail including the cost and care for our animal. Loved receiving a follow up call the next day; that means a lot! Can’t say enough good things except that, God forbid, your animals need emergency care, don’t hesitate to come here- even if it’s a little further to drive.
Everyone there was so nice at such a sad time for our 13 year old dog.
10 STARS for All .....Thanks again Shirley
Thank you for the love and care you showed our dog Schroeder.
I feel that even though my Yorkshire Terrier Jackie had major trauma to his spine
C5-6 he received such immediate and correct urgent care he is alive today!
THANK YOU staff and Dr. Kline for saving my heart nd soul!♥️♥️🐾🐾
They did an awesome job taking care of us under such late notice. They were very kind with my dog and totally made sure She was comfortable. They even called a few days later to see how She was doing. Thank you
Very professional and and sympathetic as we had to put our dog to sleep.
Very nice and very comforting during my hard times having to do what I had to with my cat.
Great service and follow up.
Nice and sweet!
The staff is by far the best we have ever been cared for, they were thorough, knowledgeable, and very compassionate! They worked magic on my lil guy and he was back to himself in 24 hours!
My 15-year-old dog was euthanized They were very gentle and sweet with her.
Everyone was helpful and wanted to ensure that everything was okay with my dog and even received a follow up call to check up on him.
The lady at the front desk was beyond kind and when I was freaking out the staff calmed me and made me feel so much better.
The vet tech was very sweet and kind. The vet himself was knowledgeable and made me feel at ease. I would definitely recommend this hospital to a friend.
Losing a pet is always hard. The doctors and staff here make it just a little bit easier. Thank you.
Real nice staff...thank you all.
Dr Pace was absolutely amazing and helped to keep our pup stabilized until we could transfer her to the cardiologist. I would highly recommend this hospital for your fur kids!
Staff was excellent. highly recommend. Was a little pricey but we did come in late at night.
They worked with my budget
It was great, I only took away a star because I waited a bit long to check out.
Staff was awesome and loved that they called to check up on my dog to see she was doing a few days later!!
Thank you so much for taking such good care of our Hunter dog. He has been cleared to resume his activities of protecting our 5 acres and getting the newspaper every morning, jobs he takes very seriously. Your staff was amazing!!!
They stopped everything to take care of my dog
Everyone was great!
Very professional and prompt, courteous and nice staff.
I thought the veterinarian was overwhelmed, curt and rude. The other staff members were very kind and sympathetic
The staff was very gentle , and treated my dog extremely well
Everyone was very nice and friendly with my worried German Shepherd. The office was very clean. I could hear the vet and vet tech interacting with my dog Sadie and they were great with her as I am sure she wasn't thrilled about being poked. I am so glad to know that there is a great professional staff on stand by waiting to help for an emergency. They followed up with a call the next day to check on Sadie's recovery. Sadie is very comfortable and feels much better now. Thank you!
They were very efficient and caring
I was so happy that I took my dog Lucy to yout clinic everyone there was so wonderful and helped us through lone if the wisest days thank you to all
we had to help send our beloved cat-Dolly over the rainbow bridge, and the staff and doctors were very caring and understanding and explained everything thoroughly... Thank you all !!
Dr Cain was amazing! It was tough to leave my dog overnight, but knowing she was in Dr Cains care left me 100% comfortable. I knew my Dog would make it because of Dr. Cain. The cost was affordable for the care my dog received.
The staff was very accommodating and helpful. They diagnosed our pet and then went through the problem with my husband and myself thoroughly! They were all very nice and caring.
For being a Sunday and having only one veterinarian the wait was less than expected and my dog is doing well after getting fox tails up her nose. Would recommend to anyone needing emergency service when other clinics are closed or won't take you because you don't have an appointment.
All the staff were very friendly and compassionate.
Very kind and caring.
Waited for 3 hours before seen by a doctor but once we were, the service was great. I do understand that it WAS a holiday so I understand the hold up.
Love the staff, everyone that works there have always been nice and understanding towards myself as well as my pets.
Dr. Pace and all the staff are truly amazing. They saved my St. Bernard's life. I am forever grateful. I was kept informed every step of the way, numerous calls at home and sit downs with the doctor. Speedy, compassionate, competent care is all I received from this A+ hospital.
Everyone on staff treated us with great concern. We were very satisfied with results. TONY is doing fine. Thank You So Much.
The Dable Family.
It is always so difficult when your pet needs emergency care. This place is better than CVS, but $112 for saline for an IV drip? I like Dr Pace and the staff is very nice and helpful, and it is the best emergency option in the valley.
All the staff was very friendly and explained everything in detail. We felt like our concerns were listened to. We appreciate their care for Vincent and for calling to check how he was doing afterwards.
Treatment for my dog was as if it were their own loved pet. Knowledg, professionalism, kindness and honesty. I was extremely thankful and impressed.
Staff was great had to take him to our vet his fever came right back and was just a bad infection. After blood work and sonogram luckily all it was was a infection
Your staff did amazing things with my little puppy, unfortunately the puppy died the next day due to more complications. Loved your staff and how helpful they were.
They took really good care of my dog, very good doctor and nurses .(:
very nice staff!!
They were very reassuring and informative about our situation and
and answered any questions we had . They also took great care of our dog and if the need arose again I'd definitely use them and I highly recommend them . Thanks to all the staff for experience at a highly stressful and scary time .
Great job, great people!
Helped me out alot!
I was in the scariest period of my life, my dog is my love and my light, and Dr. Fang did an excellent surgery and they took good care of her for me. She's home and resting. I feel good knowing her spleen is not going to cause her any more problems.
THE ONLY BAD THING IS THAT YOUR PRICES ARE OUTRAGEOUS I THINK YOU TAKE ADVANTAGE OF THE SITUATION, BUT THE PEAPLE WERE FANTASTIC.
Staff was caring and very kind ,as well as the doctor 👩⚕️ I am very satisfied with their work. They were very sympathetic to me and they gave my dog the best care.