The staff was helpful and Dr. Cain took her time to explain the Xray results and give her opinion.
I would highly recommend
The staff at EPC were not able to save our Rosie, but we were very grateful for their efforts and their considerable compassion from the time we arrived with her until we left, unfortunately without her. The sympathy card that we received afterwards was very kind and heartfelt. We have visited EPC on weekends or after hours when on occasions over the past several years when our regular vet was closed and have always been pleased with the staff and the service.
Staff was professional and empathetic. Very pleased with the service despite a very stressful situation.
The person I would commend the most is the dr. assistant who showed immense compassion as we held our dear Budah as he slipped into his final sleep. She brought him out to us and her words were comforting and kind. Having the little room to ourselves was extremely helpful. What I did find less than comforting was the following: I rushed him in and was pretty hysterical. The woman at the front desk started to ask me questions and I begged her to let the doctor take him first and start working on him and then I would answer all of her questions. When you fear your dog is dying you don’t want to waste time answering things like your address/phone number, etc. Also, the television, which is on the wall of the ‘goodbye room’ was playing loudly. I think, that in respect to the family saying, goodbye, that the tv could be lowered or turned off completely while the animal is being put to sleep. This was our 2nd experience at the emergency pet clinic. Both times the doctors were kind and professional.
Wonderful and attentive
I appreciate how quickly (for an emergency) my dog was able to be seen. I still am not sure what was wrong with my dog, but he’s def feeling better.
Quick, efficient AND caring.
Staff was amazing!! Super caring and it's obvious they love animals
The staff was very kind, especially when telling us our beloved dog was terminal.
Staff went above and beyond to make me feel like my pet was in good hands! I couldn’t ask for a better experience!
They got busy and forgot me in the room. But other than that, I was happy. I appreciate having you to go to.
My kitty was acutely ill and even though they did everything possible, she passed away. Wait was rather long since she was dying but not sure they could have saved her... Her temperature was seriously subnormal and since the wait was so long I had to ask for a warm blanket which they provided but otherwise, the staff was kind, supportive and caring.